Installation and service guarantees give homeowners peace of mind knowing qualified technicians will get the job done right. To ensure the highest-quality relationship to customers, Service Legends offers a total of 15 guarantees covering several performance areas. Here are just five ironclad service guarantees you’ll find at Service Legends:
- Technician Seal of Safety Guarantee
This guarantee promises your service technician will be certified with the Technician Seal of Safety. This designation is given to fully trained technicians who have passed background checks and random drug tests. These expert technicians are backed by over $3 million in insurance coverage.
- True 24-Hour Service Guarantee
This is a promise that an actual person, not an automated system, will answer your call 24 hours a day, every day of the year. If for some reason your call is met by a voicemail system, leave a message and we’ll call you back promptly with a $50 credit toward any future repairs, emergency repairs, or purchases.
- Straightforward Pricing Guarantee
You’ll never have to guess what you’re going to pay for any given service with this guarantee because you’ll receive a to-the-penny service price before any work begins. If work ever starts before you’re given a straightforward price, the service will be completed at no cost to you.
- Professional Technician Guarantee
This is a simple guarantee of professionalism, one taken very seriously. If a staff member swears, uses tobacco, or is unfriendly to you or your family on your property, the service is free.
- Fixed Right or It’s Free Guarantee
This is a promise that the diagnosis and repairs to your system will be accurate. If your diagnosis was inaccurate, you will not be charged for that service.
At Service Legends, we make sure every team member sent to your home is someone who we would invite into our own. We guarantee it. Contact us today for emergency repairs or professional servicing of your furnace and heating and cooling systems. You can reach us at (515) 657-6677 24 hours a day.